What is the SailQuest payment, cancellation and refund policy?
After selecting course or events dates, SailQuest requires a 25% deposit to confirm your booking and reserve your place for your selected dates.
Unless other arrangements have been made, total payment is due on the first day of class or before departure for other SailQuest sailing events and can be paid by cash in our office or online using a credit card and/or Paypal. Contact us for other payment options.
We understand that your schedule can change. If you have booked course or event dates and need to cancel your booking, we can hold your payment and you can re-schedule to more convenient dates as your schedule allows. Or we can issue a full refund of your booking deposit or full payment, minus any bank transfer fees.
In the event you do need to re-schedule your dates or cancel a booking, please give as much notice as possible so we can fill the vacancy.
Should a student "no show" or decide to not continue with the training program or event, for any reason, SailQuest reserves the right to award a refund, either all, part or none of the payment received, on an individual basis.
Please contact us if you have any issues or questions.