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What is the SailQuest payment, cancellation and refund policy?

 

After selecting course or events dates, SailQuest requires a 25% deposit to confirm your booking and reserve your place for your selected dates.

Unless other arrangements have been made, total payment is due on the first day of class or before departure for other SailQuest  sailing  events and can be paid by cash in our office or online using a credit card and/or Paypal. Contact us for other payment options.

We understand that your schedule can change. Should a student cancel his enrollment before the course date, the deposit is non-refundable, but we are usually able to transfer your deposit payment to other more convenient dates without additional charge.

In truth, if you make a payment and then want your money back, we typically just give it back minus any transfer costs,  but we do reserve the right...

In the event you do need to re-schedule your dates or cancel a booking, please give as much notice as possible so we can fill the vacancy.

Should a student "no show" or decide to not continue with the training program or event, for any reason, SailQuest  reserves the right to award a refund, either all, part or none of the payment received, on an individual basis.

Please contact us if you have any issues.

 

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SailQuest Update - Response to Corona Virus/COVID-19

As I am sure you are aware, the Corona Virus/COVID-19 is creating international travel issues. At this time, however, it is business as usual at SailQuest Sailing School and all scheduled course dates and sailing events are still running as scheduled. It is a great time of year for sailing here in the Gulf of Thailand!

To keep updated on the situation in Thailand and restrictions regarding incoming visitors,  see the Thailand Department of Disease Control website. Travelers should also be aware of any warnings or restrictions that may be posted in the country you will return to following your SailQuest dates.

This situation will certainly effect some who have already booked course or event dates or those who may be thinking of doing so. The SailQuest refund and re-schedule policy remains the same as always. If for any reason you need to cancel  your booking, we will issue a full refund of your booking deposit or full payment, minus any bank transfer fees. Or we can hold your payment and you can re-schedule to more convenient dates as your schedule allows.

We are also implementing a daily temperature check policy for instructors and students and encouraging continued good hygiene practices for all. Anyone who is not feeling well or showing symptoms… please stay home!

These are tough times for travelers and business owners alike, but we are all trying to make the best of it.

Let me know if you have any additional questions.

Good health and Happy Sailing!

Capt. Tim & the SailQuest team

Contact SailQuest!
We look forward to providing an exceptional, rewarding sailing experience. We are standing by now to reply to any questions or provide any details regarding our sailing program. Thank you.
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